IS6921 Knowledge Management

Part I

Course Duration: One Semester (13 weeks)
Credit Units: Three
Level: P6
Medium of Instruction: English
Prerequisites: Nil
Precursors: Nil
Equivalent Courses: Nil
Exclusive Courses: Nil


Part II

Course Aims

  • Introduce students to the fundamental concepts in the study of knowledge and its creation, acquisition, representation, dissemination, use and re-use, and management.
  • Develop students’ analytical skills in the evaluation of current trends in knowledge management and their manifestations in business and industry.
  • Develop students’ practical skills in the implementation and management of KM systems across different business domains.

Course Intended Learning Outcomes (CILOs)
Upon successful completion of this course, students should be able to:

No.

CILOs

Weighting
(if applicable)

1.

Explain the key concepts of applying knowledge management to enable organisations to achieve sustainable competitive advantages

2

2.

Explain the core methods, techniques, and tools for knowledge management enabled by information technology

2

3.

Assess the role and use of knowledge in organizations and institutions, and identify the typical obstacles that KM aims to overcome

3

4.

Demonstrate creative problem solving skills in formulating specific KM implementation and management strategies with reference to the business environment of specific organisations

3

5.

Elaborate how emerging information systems KM can potentially affect organisations of the future

1

Teaching and Learning Activities (TLAs)
(Indicative of likely activities and tasks designed to facilitate students’ achievement of the CILOs. Final details will be provided to students in their first week of attendance in this course)
IS6921 is taught as a 3 hour seminar.  Seminars are designed to contain a mix of “lecture” and “discussion”, the latter often supported by case analysis.

TLA1

Lecture: Concepts and applications of knowledge management are explained by instructor, and students are divided into small groups to analyse and generate their own concept maps about the subject topic just taught.

TLA2

Case Studies: The specific cases of knowledge management assessment and knowledge management systems form real-world applications are discussed and presented to the fellow students.

TLA3

Demonstrations: System demonstrations are used to highlight various technologies that can be applied to knowledge management.

TLA4

Practical: Developing the hands-on skills for assessing knowledge management practices and designing knowledge management solutions.

TLA5

On-Line Discussion: It is a means of self reflection and sharing concepts, techniques, and methods of knowledge management among students within or after formal classes.


CILO No

TLA1

TLA2

TLA3

TLA4

TLA5

Hours/week
(if applicable)

CILO 1

2

1

 

 

1

---

CILO 2

2

1

 

 

1

---

CILO 3

1

2

 

 

1

---

CILO 4

 

2

1

2

1

---

CILO 5

 

2

1

2

1

 

(1: Indirectly Supporting CILO; 2: Directly Supporting CILO)

Assessment Tasks/Activities

(Indicative of likely activities and tasks designed to assess how well the students achieve the CILOs. Final details will be provided to students in their first week of attendance in this course)

AT1

Seminar Exercises and Participation (10%): Each seminar consists of exercises, small group discussions, self reflection, or student presentations to assess students’ understanding of the chosen topics and their abilities to apply their skills.

AT2

KM Assessment Project (15%): A group project, which includes a project report and presentation, will be allocated to let students identify the knowledge management scenarios and assess the knowledge management in a real organization

AT3

Group Project (25%): A group project, which includes a project report and presentation, will be allocated to let students make a proposal of applying the knowledge management processes and technologies to support the knowledge management scenarios as identified in KM Assessment Project.

AT4

Examination (50%): A written examination is developed to assess student’s competence level of the taught subjects.

** Students must pass both coursework and examination in order to secure an overall pass in this course.**

CILO No

AT1 (10%)

AT2 (15%)

AT3 (20%)

AT4 (50%)

Remarks

CILO 1

2

1

1

2

1 –  CILO moderately assessed by AT;

2 – CILO heavily assessed by AT.

CILO 2

1

2

2

2

CILO 3

1

2

 

2

CILO 4

1

 

2

2

CILO 5

1

1

1

2

Grading of Student Achievement:  

CILO

Excellent

Good

Adequate

Marginal

CILO1

Accurately describe all key KM concepts, and effectively compare and discriminate among the key concepts;

Accurately describe all key KM concepts;

Accurately describe most key KM concepts;

Accurately describe some key KM concepts;

CILO2

Accurately describe all IT-enabled KM systems, and effectively compare and discriminate among the key KM technologies;

Accurately describe all IT-enabled KM systems;

Accurately all IT-enabled KM systems;

Accurately all IT-enabled KM systems;

CILO3

Demonstrates a cogent ability to assess the use of knowledge in organizations, and to identify the typical obstacles that KM aims to overcome;

Effectively assess the use of knowledge in organizations, and to identify the typical obstacles that KM aims to overcome;

Be able to assess the use of knowledge in organizations, and to identify most typical obstacles for KM;

Be able to reasonably assess the use of knowledge in organizations, and to identify some typical obstacles for KM;

CILO4

Creatively and effectively
formulate KM solutions with respect to specific contexts;

Effectively
formulate KM solutions with respect to specific contexts;

Most of the KM solutions are appropriate with respect to specific contexts;

Some of the CRM solutions are appropriate with respect to specific contexts;

CILO5

Demonstrate superlative creativity in thinking about how emerging KM applications will affect organisations of the future.

Demonstrate reasonable levels of creativity in thinking about how KM applications will affect organisations of the future.

Demonstrate modest levels of creativity in thinking about how emerging KM applications will affect organisations of the future.

Demonstrate minimal levels of creativity in thinking about how emerging KM applications will affect organisations of the future.



Part III

Keyword Syllabus

  • The key concepts of knowledge management: the different among data, information, and knowledge; knowledge management processes; knowledge management strategies; knowledge management infrastructure;
  • Knowledge management assessment: Qualitative KM assessments, Quantitative KM assessments;
  • Information technologies for KM: expert systems, case based reasoning, information retrieval, data mining, data warehouse, wiki, search engine, web portal.

Related Links
Department of Information Systems